Frequently Asked Questions

It's a flexible mobility model where you have access to a vehicle without the worries and costs associated with ownership. It includes insurance, maintenance, taxes, and vehicle depreciation.

The main difference lies in flexibility and commitment. Subscription generally offers shorter contracts and greater ease in swapping or cancelling the vehicle. LTR and leasing typically require longer commitments and less flexibility.

The monthly fee is All-Inclusive. It usually covers the vehicle, insurance (with excess/damage protection), scheduled and corrective maintenance, taxes (IUC and ISV), and roadside assistance. Fuel or charging is not included.

Most of our vehicles are new or nearly new with low mileage, ensuring you benefit from the latest technology and safety features. The exact condition of the vehicle will always be specified at the time of subscription.

Subscription is available for individuals (minimum age 21 and a valid driving licence held for at least 1 year) and businesses. Subject to risk approval and credit/background checks.

Individuals: Identification document (Citizen Card or Passport), Driving Licence, and Proof of address.

Businesses: Permanent Certificate (Certidão Permanente), IES Access Code, and Identification Document of the legal representative.

The minimum duration varies, but we offer contracts from 1 month, with the option of monthly renewal or choosing longer periods (e.g. 6, 12, or 22 months) with more advantageous monthly fees.

Yes, each subscription plan includes a package of 1,000 kilometres per month. You can contract additional packages (1,500, 2,000) that best suit your needs.

The excess mileage will be invoiced at the end of the contract or renewal, based on a per-kilometre rate (the amount will be detailed in your contract). You can also choose to upgrade your mileage package during the subscription.

No, driving is only permitted within national territory. You must notify us before starting any trip outside national territory, and an additional cost may apply.

No. Our subscription contracts are for personal or non-commercial professional use.

Payment is automatically charged through the payment method selected at the time of purchase. Debit card, credit card, Apple Pay, and Google Pay are available. For business customers, the payment methods agreed in the contract apply.

Yes, you can cancel at the end of each month, giving us the minimum notice period established (15 days).

All scheduled maintenance (services) and repairs must be carried out at workshops authorised by our network, in accordance with the manufacturer's plan. Our team will remind you of the next service.

First and most importantly, make sure everyone involved is safe, move the vehicle off the road if you can, and notify the police if necessary. You can find the European Accident Statement (Declaração Amigável) in the vehicle's glove compartment. Call us so we can help, driver support contact number +351 220 600 660.

Yes. In the event of an at-fault claim, damage, or theft/robbery, you will be responsible for the excess amount (damage protection) defined in your contract, up to the established limit.

You can pick up the vehicle at one of our designated collection points. In some areas, we also offer a home delivery and collection service (an additional cost may apply).

Depending on your plan, yes! We offer the option to swap models (subject to availability and, sometimes, a swap fee) to adapt to your needs.

Everything included for a stress-free experience: car, comprehensive insurance, 24/7 assistance, no deposit, and no excess. Simple, transparent, and with no surprises.

You can rent for one or more days, as defined in your booking. The pick-up and return dates and times are always recorded in the contract.

Yes.
Just get in touch with us before the end of the rental. The extension depends on vehicle availability and needs confirmation from our team.

No deposit is required with our rental. You can pick up the car with no card hold and no security amounts.

Combustion-engine cars (petrol, diesel, hybrid, or LPG):
Full-to-Full: return the car with the same fuel level.
Electric cars:
Must be returned with at least 70% battery, or with the same level they were picked up at.

In that case, a refuelling or recharging fee will be charged, together with the amount corresponding to the missing fuel or energy.

No.
The vehicle must be returned within the previously agreed time slot.
If the return does not take place within that time, an additional fee may apply.

Yes, if you choose the option to return at a different location. This option is subject to availability and may carry an additional cost.

Only the driver named in the contract.
If you wish, you can add extra drivers, just let us know at the time of rental.

Yes. The car cannot be used, for example:

• In races or sports training
• Under the influence of alcohol or drugs
• Outside Portugal without authorisation
• To tow other vehicles
• For illegal purposes

First and most importantly, make sure everyone involved is safe, move the vehicle off the road if you can, and notify the police if necessary. You can find the European Accident Statement (Declaração Amigável) in the vehicle's glove compartment. Call us so we can help, driver support contact number +351 220 600 660.

The rental includes comprehensive insurance, with no excess.
This way, you can drive with complete peace of mind, with no additional costs in the event of damage covered by the insurance.

All fines or traffic offences incurred during the rental are the driver's responsibility.

The car has an electronic toll system (Via Verde).
Tolls used during the rental will be charged afterwards, together with the service management fee.

We always do our best to help, but we are not responsible for items left inside the vehicle.

Yes, some vehicles have tracking systems, used only for fleet management, security, and assistance, always in compliance with the law.